POLICY RETURN DEADLINE:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
Items with obvious signs of use. Any item not in its original condition, damaged, or missing parts for reasons not due to our error, and any item that is returned more than 14 days after delivery, will be deemed non-returnable.
RETURNS / EXCHANGES:
We only accept returns or exchanges if the item arrives damaged. In that case, our first option is always to replace it with the same part, undamaged. A return with a refund is only an option if we are unable to replace the item with an undamaged part.
Once your item is received and inspected, we will send you an email to confirm that we have received it and to let you know whether the exchange or refund has been approved. If a refund is approved, it will be processed and automatically credited to your card or original payment method within a few days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your card issuer, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use the Contact Us option at the top of the page and send us an email. We will reply within 24 hours.
We make sure to answer all emails within 24 hours.
HOW TO RETURN OR EXCHANGE:
To return or exchange your product, please email us for instructions; we will answer within 24 hours. Depending on where you live, the time it may take for your replacement to reach you may vary.