FAQ
GOT QUESTIONS? WE GOT YOU.
Everything you usually ask us before (and after) you order — shipping, tracking, returns and more. Can't find it here? Just drop us a message.
How fast do you reply?
We answer messages and emails in the order they come in, as fast as we can. Most of the time you'll hear back from us within 24 hours.
Can I change my shipping address after ordering?
We usually pack and ship within 24 hours, so it's not always possible. If you spot a mistake, email us at exhaustyy@gmail.com straight away with your name and order number and we'll try to fix it before the package leaves. Once it's on its way we can't promise anything — but we'll do our best!
How long until my order is prepared?
Up to 2 business days after you order, but most packages are ready within 24 hours. On really busy days it can take up to 3 business days.
How does shipping work?
We ship Monday to Friday (except public holidays). Your package goes out 1–2 business days after you order and you'll get an email with the tracking number right after. Depending on where you live, it arrives 5–15 days after it ships.
Will my order arrive in one package?
Depends on the size of the order — bigger orders can come in separate packages, arriving 1–2 business days apart.
What if something is out of stock?
We'll email you to let you know when we expect to ship it. If it won't be back in stock within 2 weeks, we refund that item automatically.
Do you ship internationally?
Yes — we ship to almost every country. Orders go out within 2 business days and arrive 5–15 days after shipping.
My item arrived damaged. What now?
Sorry about that — it should have arrived perfect! Email us at exhaustyy@gmail.com with your name and order number and we'll sort it out.
How do I track my order?
Go to Track my order and enter your tracking number to see where your package is. Need a hand? Just ask.
My tracking number isn't working?
Let us know at exhaustyy@gmail.com and we'll check that everything shipped properly.
Tracking says delivered, but I don't have it?
Get in touch with the shipping company as soon as you can. If it's still not sorted, email us at exhaustyy@gmail.com and we'll help.
Something is missing or damaged in my order?
Contact us right away and we'll fix it. Our money-back guarantee lasts 14 days from delivery, so make sure you reach out within that time — through the Contact page or at exhaustyy@gmail.com.
Still got questions? Email us at exhaustyy@gmail.com and we'll get back to you within 24 hours.